As the world deals with the evolving crisis surrounding the Coronavirus COVID-19, Union Plus has shared the below program updates for TCU/IAM members and their families:
Program Updates (updated March 17, 2020)
Union Plus Hardship Assistance
Participants in our Union Plus Mortgage, Credit Card, Personal Loan, or Supplemental Insurance programs may be eligible for additional hardship assistance through the Mortgage Assistance Program and Union Plus Hardship Help. The Union Plus Mortgage Assistance Program provides interest-free loans and grants to help eligible members make mortgage payments when disabled, unemployed, furloughed, locked out or on strike.
Union Plus Credit Counseling Program
MMI is taking proactive steps to reduce the risk to communities and prepare for the financial challenges that will inevitably follow this outbreak. Effective immediately, MMI has suspended in-person counseling. Services will continue to be made available online and over the phone, which is how 90% of members currently access MMI’s services. MMI is implementing continuity plans designed to ensure that members will continue to receive vital services throughout this crisis.
MMI has some financial tips on its blog that some members may find helpful:
Union Plus Personal Loan Program
FNBO will waive late fees for anyone who is having trouble making a timely loan payment due to the COVID-19 response.
Union Plus Auto & Home Insurance
MetLife will provide reasonable billing accommodations to impacted customers and allow for premium deferrals up to 30 calendar days from the original premium due date. Customers must request the bill hold by calling customer service at 855-666-5797.
Union Plus Mortgage Program
Union members with a Union Plus Mortgage with financing from Wells Fargo can call customer service to get individual assistance if needed, particularly in the 30-day period before becoming eligible for the Mortgage Assistance Program.
Union Plus Free College and Bachelor’s Degree Completion
All Free College and Bachelor’s Degree online classes will continue as scheduled and we expect no disruption to students’ education or services. The college is prioritizing the health and safety of students and staff and will continue to monitor the situation and follow the guidance of the local, state and national health officials.
Union Plus Car Rental Partners
All our car rental partners report they are closely monitoring Coronavirus (COVID-19) and following the current guidance from the leading government and health authorities. They are taking steps to prioritize the health and safety of customers and staff, including enhanced cleaning of all vehicles and greater flexibility for customers that need to change or cancel reservations.
Avis and Budget are waiving underage fees, effective immediately through April 30, 2020*.
*Underage fees are waived now through 4/30/2020 for renters aged 21-24. Excludes New York, Michigan, and Maryland; applies to corporate USA locations only.
For more information about underage and first-time renting, refer to our Age Requirements FAQ page.
Union Plus Vacation Tours
Our partners at Collette Vacation Tours are tracking health events around the world by canceling and rescheduling upcoming tours to locations flagged by the U.S. Centers for Disease Control and the Department of State. At this time, Collette is cancelling ALL tours departing through April 15, 2020. For any travel to Italy, Collette is cancelling tours departing through April 30, 2020.
As a result of these changes, all guests will be contacted by Collette’s Customer Service Team and offered options for rebooking or refunds. Collette also offers an industry-leading Travel Protection Plan that offers a full refund in case a traveler has to cancel for any reason up to 24 hours before departure.
As we get updates on these or other Union Plus programs, they will be shared with you with the request you make your members aware of these program updates.
If you have any questions, please contact the TCU/IAM Social Services Department at 301-840-8762.