RRB Releases Q&A on the 2010 Customer Service Plan Update

The U.S. Railroad Retirement Board’s Customer Service Plan promotes the principles and objectives of customer-driven quality service agency-wide. The RRB’s plan lays out the standards and expresses the time frames in terms of when the agency is required to make its decision to pay or deny an application for benefits.

Click here to view the Q&A.

Click here to view the entire RRB Customer Service Plan.